Refund policy

Returns and refunds

You have 30 days from delivery to change your mind. No arguments, no restocking fee.

To start a return, message us through the contact page with your order number and the item you'd like to return. We'll reply with return instructions and an address within one business day. Please don't send anything back before you hear from us — parcels returned without instructions can't always be traced to an order.

Condition: items should come back unused and in their original packaging where possible. If something has been opened and tried, that's fine — tell us and we'll sort it out.

Return postage. If the item arrived faulty, damaged, or isn't what you ordered, we cover the return cost and you get a full refund including original shipping. If you've simply changed your mind, return postage is yours to cover.

Refunds go back to your original payment method within 5–10 business days of us receiving the item. Your bank may take a little longer to show it.

If something arrives damaged or wrong

Message us within 30 days of delivery with your order number and a photo of the problem. A photo means we can usually resolve it immediately without asking you to post anything back.

Cancelling an order

If your order hasn't shipped yet, message us and we'll cancel it and refund you in full. Once it's shipped, treat it as a return.

Items we can't accept back

For hygiene reasons we can't accept returns on used bibs or feeding items unless they arrived faulty. Everything else is covered by the 30-day window.

Getting in touch

Use the contact page — real people read every message, and we aim to reply within one business day.